Monday, January 22, 2018

The CX battleground - WARC Toolkit 2018

Large global management consultancies - such as Accenture, Deloitte, IBM, KPMG, McKinsey and PwC - are acquiring creative talent and digital capabilities to offer CMOs end-to-end data, marketing and customer experience services. Creativity, in this model, forms part of a broader chain of services.
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