Friday, November 24, 2017

Amazon, Autumn Budget, Uber: 5 things that mattered this week and why

KPMG Nunwood's annual Customer Experience Excellence study shows that rather than improving, the overall performance score for British brands has hit the lowest level in the eight-year history of the report, dropping from 7.33 in 2016 to 7.08 this year. In stark contrast, the score for US brands rose ...
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